Return & Refund Policy

At gotaspx we want you to shop with confidence. If something isn't right, we will help you return it.

Returns are accepted within 30 days of delivery, and we cover the return shipping cost for eligible items.

How to Start a Return

Email sale@gotaspx.com within 30 days of receiving your order, before sending anything back.

Please include your order number, the name of the item you would like to return, and the reason for your request. Our customer care team will reply with the return instructions.

Return Conditions

To be accepted, returned items must be:

Unworn and unused
In their original condition
Free from stains, odours, makeup, or other signs of use
Returned with the original tags and packaging where applicable
Purchased directly from gotaspx

Please try items on carefully and keep the original tags attached until you are sure you are keeping them.

Items That Cannot Be Returned

For hygiene, safety, or product-specific reasons, some items are not eligible for return. This includes items that have been worn, washed, altered, or damaged after delivery, or that otherwise show signs of use.

Certain accessories and specially designated products may also be subject to specific return conditions.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or with the wrong item, please contact us as soon as possible.

We may ask for photographs or further details so we can assess the issue and agree on a solution.

Please do not send a damaged or incorrect item back before contacting our customer care team.

Refunds

Once your return has been received and inspected, we will process the refund.

Approved refunds are issued to the original payment method. Depending on your bank, card issuer, or payment provider, it may take a few business days for the amount to appear in your account.